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Website Solace Heating and Air

About us:
Our growing HVAC company is seeking a motivated and experienced customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional service to our clients, answering inquiries, scheduling appointments, and ensuring customer satisfaction.


Responsibilities of the position include:

  • Answering phone calls and emails from clients to provide information on HVAC services
  • Scheduling appointments for HVAC technicians and dispatching them accordingly
  • Handling customer complaints and concerns in a professional and timely manner
  • Maintaining accurate records of customer interactions and transactions
  • Collaborating with other departments to ensure customer satisfaction

Providing exceptional service to our clients to ensure repeat business and referrals


Requirements for the position include:

  • Minimum of 2 years of experience in customer service, preferably in the HVAC industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Proficiency in Microsoft Office and customer service software
  • Ability to work independently and as part of a team

We offer a competitive salary, benefits package, and opportunities for growth and advancement within the company. If you are a qualified customer service representative who is looking for a challenging and rewarding career, please submit your resume and cover letter for consideration. We look forward to hearing from you!

To apply for this job email your details to managernashville@solaceservices.com

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