Privacy Policy
This privacy notice discloses the privacy practices for Solace Plumbing, Heating, and Air. This
privacy notice applies solely to information collected by this website. It will notify you of the
following:
1. What personally identifiable information is collected from you through the website, how it
is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time
by contacting us via the email address or phone number given on our website:
– See what data we have about you, if any.
– Change/correct any data we have about you.
– Have us delete any data we have about you.
– Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in
the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Privacy Policy for SMS Communications
Data Collection & Purpose
We collect and process your mobile information strictly for the purpose of sending operational and service-related text messages. These may include appointment reminders, account updates, or other essential notifications.
Opt-in Method & Consent
By opting into our SMS communications, you acknowledge that you have voluntarily subscribed
to receive messages from Solace Plumbing, Heating, and Air.
– Clients opt-in either via the online opt-in form or verbally during phone calls.
– Message frequency may vary, but we strive to send only necessary communications.
– Standard message and data rates may apply.
– For full details, review our Terms & Conditions and Privacy Policy.
No Cold Outreach or Data Sharing
– We do not send marketing messages to individuals who have not explicitly opted in.
– No mobile information will be shared or collected with third parties/affiliates for marketing or promotional purposes.
– All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-Out & Subscriber Rights
– You may opt out at any time by replying STOP to any message you receive from us.
– Upon opting out, you will receive a confirmation message.
– If you need assistance, reply HELP or contact us at customerservice@solaceservices.com.
Message Frequency & Fees
We send messages only as necessary for operational and service-related communications. Message frequency varies based on service needs. Standard message and data rates may apply.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.
Contact Information
For questions about this Privacy Policy or your SMS subscription, please contact:
Email: customerservice@solaceservices.com
Phone: 615-434-4569
SMS Privacy Disclaimer
We respect your privacy. Your mobile number and opt-in consent will only be used for SMS communications related to our services, including appointment reminders, scheduling updates, and important notifications. We do not sell, rent, or share your mobile opt-in information with third parties for marketing purposes. Standard message and data rates may apply. For more details, please review our full Privacy Policy. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (615) 434-4569 or via email.
